1. Introduction
This Privacy Policy explains how Rift Sports Ltd ("Rift", "we", "us", or "our") collects, uses, stores, shares, and protects personal data when you use the Rift mobile application, web application, website, booking platform, payment features, player onboarding, open match features, coaching features, club discovery features, and related services.
This Privacy Policy applies to players, users, visitors, and other individuals who use Rift as a player or general user.
This Privacy Policy should be read together with our Player Terms & Conditions. By creating an account, signing in, completing onboarding, booking a court, joining a match, making a payment, or otherwise using Rift, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, you should not use Rift.
2. Who We Are
Rift Sports Ltd is the data controller responsible for deciding how and why your personal data is collected and used through the Rift platform.
For any privacy questions or requests, please contact us using the details above.
3. Personal Data We Collect
3.1 Account and Profile Data
3.2 Onboarding and Player Data
During onboarding or profile setup, we may collect: playing experience, preferred hand, preferred side, skill level, self-assessed rating, fitness or playing-style information, club preferences, availability preferences, preferred match types, player interests, and player rating generated by Rift.
3.3 Booking and Activity Data
3.4 Payment Data
When you make a payment, we may collect and process: payment amount, currency, booking reference, payment reference, transaction status, payment method type, mobile money phone number used for payment, payment provider reference, refund status, and payment failure or reconciliation information.
Rift does not intend to store full card numbers, card security codes, mobile money PINs, or bank login credentials. Payments are processed through third-party payment providers.
3.5 Location Data
Rift may ask for permission to access your device location. If you allow location access, we may collect approximate or precise location data depending on your device settings and the permission you grant.
We may use location data to show nearby clubs and courts, calculate distance to clubs, recommend relevant clubs, matches, coaches, or activities near you, improve search and discovery, and support location-based features.
You can deny location permission. If you deny location permission, you can still use Rift, but some features such as nearby club discovery may be limited or require manual location selection.
Rift does not sell your location data. Rift does not share your live precise location with other players.
3.6 Device, Technical, and Usage Data
3.7 Communications and Support Data
If you contact Rift, we may collect your name, email address, phone number, support messages, booking references, payment references, screenshots or documents you provide, and customer support history.
3.8 Marketing and Preference Data
If you opt in to marketing, we may collect: marketing consent status, date and time of consent, communication preferences, email engagement data, event interest, and promotion or referral activity.
Marketing consent is separate from your acceptance of the Player Terms & Conditions and this Privacy Policy.
4. How We Use Personal Data
4.1 To Create and Manage Your Account
We use account data to create your account, let you log in, verify your email or login provider, secure your account, manage your profile, and prevent unauthorized use.
4.2 To Complete Onboarding and Player Matching
We use onboarding and player data to set up your player profile, estimate your playing level, recommend suitable matches, improve matchmaking, and suggest clubs, coaches, or activities.
4.3 To Provide Bookings and Matches
We use booking and activity data to let you book courts, join open matches, create or participate in split bookings, manage court availability, confirm bookings, notify clubs and players, handle cancellations, and process attendance and no-shows.
4.4 To Process Payments and Refunds
We use payment data to initiate payments, confirm payment status, reconcile payment callbacks, detect failed or pending payments, process refunds, handle payment disputes, prevent payment fraud, and provide customer support.
4.5 To Show Nearby Clubs and Activities
If you allow location access, we use location data to show clubs near you, sort clubs or activities by distance, improve discovery, and recommend relevant matches or clubs.
4.6 To Communicate With You
We use your contact details to send booking confirmations, payment updates, refund updates, match reminders, open match updates, club or court updates, account security messages, support replies, and important policy or service updates.
4.7 To Improve and Secure Rift
We use technical and usage data to fix bugs, monitor performance, prevent abuse, improve features, test new functionality, maintain security, detect suspicious activity, and protect users, clubs, and Rift.
4.8 For Marketing, Promotions, and Events
Where permitted and where required with your consent, we may use your information to send Rift news, event updates, club promotions, tournament announcements, offers and discounts, and community updates.
You can opt out of marketing at any time.
4.9 For Legal, Compliance, and Business Purposes
We may use personal data to comply with law, respond to lawful requests, keep business records, enforce our Terms, resolve disputes, protect legal rights, and prevent fraud.
5. Legal Bases for Processing
Depending on the data and context, Rift may process personal data based on your consent, performance of a contract with you, steps taken before entering into a contract with you, compliance with a legal obligation, Rift's legitimate interests where permitted by law, or protection of rights, safety, security, or prevention of fraud.
6. Location Permission and Controls
Rift will ask for location permission before accessing your device location. You can choose to allow while using the app, allow once, or deny. You can change your choice later in device settings.
If you deny location access, Rift may ask you to manually select a location.
Rift does not use location permission to secretly track you. Location is used to improve discovery and app functionality.
7. Who We Share Personal Data With
7.1 Clubs and Venues
We may share relevant booking and player information with Clubs so they can manage bookings, verify attendance, prepare courts, handle cancellations, contact you about a booking, resolve disputes, and provide services you booked.
7.2 Coaches
If you book a coach or join a coaching session, we may share relevant information with the coach, such as your name, booking details, contact details, level, and session information.
7.3 Other Players
Where necessary for bookings, split bookings, open matches, chats, invitations, rankings, or player discovery, other players may see certain information such as your name, profile image, Rift rating or level, match participation, booking participation, team/position information, and messages or chat content you send.
Rift does not intend to show your live precise location to other players.
7.4 Payment Providers
We share payment-related information with Payment Providers to process payments, refunds, chargebacks, reconciliations, and fraud checks.
7.5 Technology and Hosting Providers
We may use third-party providers for hosting, databases, authentication, analytics, notifications, email, SMS or WhatsApp communication, error monitoring, security, and customer support.
7.6 Legal, Regulatory, and Safety Purposes
We may share information where necessary to comply with law, respond to lawful requests, enforce our Terms, protect users, prevent fraud, resolve disputes, or cooperate with regulators, courts, or law enforcement.
7.7 Business Transfers
If Rift is involved in a merger, acquisition, restructuring, or sale, personal data may be shared or transferred as part of that transaction, subject to appropriate safeguards.
8. International Transfers
Some of Rift's service providers may store or process data outside Uganda. Where personal data is transferred internationally, Rift will take reasonable steps to ensure appropriate safeguards are used, as required by applicable law.
9. How Long We Keep Personal Data
We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy. Retention periods may vary depending on the type of data. Account data may be kept while your account is active. Booking, payment, and transaction records may be kept for legal, tax, accounting, audit, fraud prevention, and dispute purposes. Marketing consent records may be kept until you withdraw consent, plus a reasonable period for compliance records.
10. Account Deletion and Data Requests
You may request to access, correct, update, or delete your personal data by contacting Rift. You may also request account deletion, subject to legal, payment, fraud prevention, dispute, tax, accounting, and operational retention requirements.
For step-by-step instructions on requesting account deletion, including what to include in your request and what data may be retained, see our Account Deletion Request page. Deletion requests are normally processed within 30 days.
Where full deletion is not possible, Rift may restrict, archive, or anonymize data where appropriate.
11. Your Privacy Rights
Subject to applicable law, you may have rights to: access your personal data, correct inaccurate data, request deletion of data, object to certain processing, withdraw consent where processing is based on consent, request restriction of processing, request portability of certain data, and complain to a data protection authority.
To exercise your rights, contact Rift using the details in this Privacy Policy.
12. Your Choices
You can control certain data and permissions: update your profile in the App, disable location permission in your device settings, disable push notifications in your device settings, opt out of marketing communications, contact support to request correction or deletion, and choose not to use optional features that require additional data.
13. Marketing Communications
Rift may send marketing communications only where permitted by law and where required with your consent. You can opt out at any time by using the unsubscribe link, changing settings, or contacting Rift.
14. Push Notifications
Rift may ask for permission to send push notifications for booking reminders, payment updates, match updates, player join alerts, open match status, coach booking updates, and important account or service messages.
You can disable push notifications in your device settings.
15. Cookies and Similar Technologies
If you use Rift through a website or web app, we may use cookies, local storage, or similar technologies to keep you signed in, remember preferences, improve performance, understand usage, and secure the platform.
16. Security
Rift uses reasonable technical, organizational, and administrative measures to protect personal data, including access controls, encryption, secure hosting, logging, monitoring, password hashing, and restricted internal access.
No system is completely secure. You are responsible for keeping your login details safe and notifying us if you suspect unauthorized access.
17. Children and Minors
Rift is not intended for unsupervised use by children. Users under 18 may only use Rift with the consent and supervision of a parent or legal guardian.
18. Automated Processing, Ratings, and Recommendations
Rift may use automated systems to estimate player rating, recommend matches, recommend clubs, sort search results, detect fraud or abuse, and improve booking and matchmaking.
Rift Ratings and recommendations are estimates and may not always be accurate.
19. Third-Party Links and Services
Rift may link to third-party websites, apps, payment pages, or login providers. Those third parties have their own privacy policies and terms. Rift is not responsible for third-party privacy practices.
20. Changes to This Privacy Policy
Rift may update this Privacy Policy from time to time. If we make material changes, we may notify you through the App, email, or other reasonable means. We may ask you to acknowledge the updated Privacy Policy before continuing to use Rift.
21. Contact Us
For privacy questions, requests, complaints, or concerns, contact: Rift Sports Ltd Email: support@rift-sports.com Address: Plot Number: 536, Kibuga Nsambya Kampala District App: Rift Sports App
If you are not satisfied with our response, you may have the right to contact the relevant data protection authority.
22. Summary
Rift collects information needed to create your account, manage bookings, process payments, support matches, and improve the app. Rift may collect your location if you grant permission, mainly to show nearby clubs and activities. You can deny or disable location permission. Rift does not sell your personal data. Rift may share necessary booking information with Clubs, coaches, players, and payment providers. Marketing is optional and can be withdrawn. You can request access, correction, deletion, or other privacy rights by contacting Rift.